Refund policy
We offer a 30-day return service, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the product must be in the same condition as when you received it: with tags attached and in its original packaging. It must be free from any signs of man-made damage or accidental damage. This includes, but is not limited to, damage caused by improper use not in accordance with the instructions, high-voltage burnout, water damage, drops from a height, lightning strikes, intentional destruction, or heavy impacts. You will also need to provide a receipt or proof of purchase.
How to Initiate a Return
To request a return, please contact us via email at liangzifeng3217@outlook.com or 573890214@qq.com. Please note that returned items must be sent to the following address: No. 180, Private Industrial Zone, East End of Suzhong Trade City Center Street, Baoying County, Yangzhou City, Jiangsu Province, China.
To request a return, please contact us via email at liangzifeng3217@outlook.com or 573890214@qq.com. Please note that returned items must be sent to the following address: No. 180, Private Industrial Zone, East End of Suzhong Trade City Center Street, Baoying County, Yangzhou City, Jiangsu Province, China.
If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can always contact us at liangzifeng3217@outlook.com or 573890214@qq.com.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.
European Union 14-day Cooling-off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Similarly, the item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Similarly, the item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Once we have received and inspected your return, we will notify you whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at liangzifeng3217@outlook.com or 573890214@qq.com.