Privacy policy

PRIVACY POLICY

Last updated: August 21, 2026

This Privacy Policy describes how Yangzhou Shunxin Intelligent Technology Co., Ltd. (扬州舜鑫智能科技有限公司), trading as SXFireplace (“SXFireplace,” “we,” “us,” or “our”), collects, uses, stores, and discloses personal information when you visit sxfireplace.store, purchase our products, contact us, or otherwise use our services.

SXFireplace is powered by Shopify, which provides the ecommerce platform used to operate this store.

COMPANY INFORMATION

Legal company name: Yangzhou Shunxin Intelligent Technology Co., Ltd.
Chinese company name: 扬州舜鑫智能科技有限公司
Trading name: SXFireplace
Business registration no.: 91321023685315696U

Address: No. 180, Private Industrial Cluster, Suzhong Trade City, Anyi Town, Baoying County, Yangzhou City, Jiangsu Province, China 225800

Email: info@sxfireplace.store
Phone: +86 189 1214 7853
Business hours: Monday–Saturday, 9:00–18:00 (China Standard Time, UTC+8)

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.

• Order information, including the products you purchase, order value, transaction history, shipping method, delivery information, and return or refund requests.

• Payment information, including payment confirmation and limited transaction details. Complete payment card information is normally processed directly by Shopify or an authorized payment service provider and is not stored by us.

• Account information, including your username, password, preferences, and saved addresses if you create a customer account.

• Communications, including information provided when you contact us, submit an inquiry, request a quotation, report a damaged shipment, or ask for customer support.

• Device and usage information, including your IP address, browser type, device type, operating system, referring website, pages viewed, and how you interact with our store.

• Cookies and similar technologies used to operate the website, remember preferences, analyze website performance, prevent fraud, and provide relevant advertising where permitted.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form, subscribe to communications, or contact us.

• Automatically through cookies, pixels, log files, and similar technologies when you visit or use our website.

• From Shopify and the service providers that help us operate our store, process payments, fulfill orders, prevent fraud, provide customer support, and analyze website performance.

• From advertising, analytics, logistics, or business partners where permitted by applicable law.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process payments and fulfill orders.

• Arrange production, packaging, international shipping, customs clearance support, tracking, and delivery.

• Contact you about your order, payment, delivery, product specifications, or custom requirements.

• Provide quotations, customer support, returns, refunds, and warranty assistance.

• Create and manage customer accounts.

• Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other illegal activity.

• Maintain, troubleshoot, personalize, and improve our website, products, and services.

• Send marketing or promotional communications where you have consented or where otherwise permitted by law.

• Measure advertising and website performance.

• Comply with legal, accounting, tax, customs, regulatory, and record-keeping obligations.

• Enforce our Terms of Service and protect our rights, customers, employees, and business.

LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

• Performance of a contract, including processing and delivering your order.

• Compliance with legal obligations.

• Our legitimate interests, including operating and improving our business, preventing fraud, and protecting our legal rights.

• Your consent, where consent is required.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and third parties that assist us with:

• Shopify store hosting and ecommerce services.

• Payment processing.

• Order production and fulfillment.

• Warehousing, freight forwarding, customs clearance, and delivery.

• Website hosting, security, analytics, advertising, and technical support.

• Customer service and business communications.

• Accounting, legal, regulatory, and professional services.

We may also disclose personal information when required by law, regulation, legal process, customs authorities, law enforcement, or a valid government request.

If our business is reorganized, merged, sold, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for money. However, some advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out of those activities.

SHOPIFY

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its ecommerce services.

For more information about how Shopify processes personal information, please review Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

COOKIES

We and our service providers use cookies and similar technologies to:

• Keep the website and shopping cart functioning.

• Remember your preferences and account settings.

• Understand website traffic and performance.

• Prevent fraud and improve security.

• Measure marketing and advertising effectiveness.

You can control cookies through your browser settings. Blocking certain cookies may prevent some website functions from working properly.

MARKETING COMMUNICATIONS

Where permitted, we may send you information about products, promotions, or services. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting info@sxfireplace.store.

Even if you unsubscribe from marketing messages, we may still send transactional communications concerning your orders, payments, delivery, account, safety notices, or customer service requests.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.

• Complete orders and provide customer service.

• Maintain business, tax, accounting, customs, and transaction records.

• Resolve disputes and enforce agreements.

• Meet applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and the applicable legal requirements.

SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security, and you should avoid sending highly sensitive information through unsecured communication channels.

INTERNATIONAL DATA TRANSFERS

SXFireplace operates from China and sells products internationally. Your personal information may be processed or stored in China, Canada, the United States, or other countries where Shopify and our service providers operate.

These countries may have privacy laws different from those in your country. Where required, we use recognized contractual or legal safeguards for international data transfers.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of your personal information in a portable format.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, selling, or sharing activities where applicable.

• Appeal a decision concerning a privacy request where applicable.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise a privacy right, email info@sxfireplace.store and include your name, country or region, order number if relevant, and the nature of your request.

We will not discriminate against you for exercising an applicable privacy right.

CHILDREN’S PRIVACY

Our products and services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided personal information to us, please contact info@sxfireplace.store so that we can review and delete the information where required.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, content, or practices of those third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our practices, services, legal obligations, or regulatory requirements.

The revised version will be published on this website, and the “Last updated” date will be changed accordingly.

CONTACT US

For questions about this Privacy Policy, requests concerning your personal information, or privacy complaints, please contact:

Yangzhou Shunxin Intelligent Technology Co., Ltd.
(扬州舜鑫智能科技有限公司), trading as SXFireplace

Address: No. 180, Private Industrial Cluster, Suzhong Trade City, Anyi Town, Baoying County, Yangzhou City, Jiangsu Province, China 225800

Email: info@sxfireplace.store
Phone: +86 189 1214 7853
Business hours: Monday–Saturday, 9:00–18:00 (China Standard Time, UTC+8)