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SHIPPING POLICY

Last updated: August 21, 2026

This store is operated by Yangzhou Shunxin Intelligent Technology Co., Ltd.
(扬州舜鑫智能科技有限公司), trading as SXFireplace.

Address: No. 180, Private Industrial Cluster, Suzhong Trade City, Anyi Town, Baoying County, Yangzhou City, Jiangsu Province, China 225800

Email: info@sxfireplace.store
Phone: +86 189 1214 7853

Thank you for choosing SXFireplace. We arrange international delivery through selected logistics partners.

Orders placed through our online store are not shipped under FOB terms unless a separate written agreement states otherwise. Customers normally do not need to appoint a freight forwarder or pay international ocean freight separately.

1. ORDER PROCESSING AND DISPATCH

In-stock products:

Orders for in-stock products are normally dispatched within 1–2 business days after payment and order verification.

Made-to-order and custom products:

Orders for made-to-order or custom products are normally dispatched within 10–15 business days after payment and confirmation of the product specifications.

Large-quantity orders:

Large orders may require additional production time. We will confirm the estimated dispatch date before shipment.

Business days do not include Sundays or public holidays in China.

1. SHIPPING METHODS AND CHARGES

Available shipping methods and charges are calculated at checkout according to:

• Delivery country and postal code.

• Product size and weight.

• Total billable shipment weight.

• Available carrier and delivery method.

The shipping fee paid at checkout covers the standard transportation specified for the selected delivery option.

Customers do not need to arrange or pay international ocean freight separately unless a different arrangement has been agreed with us in writing.

1. ESTIMATED TRANSIT TIMES

Estimated transit times begin after the order has been dispatched:

• United States and Canada: 20–35 business days.

• Germany, Spain, France, and Italy: 25–40 business days.

• Australia: 25–30 business days.

• New Zealand: 20–35 business days.

For other countries or regions, please contact info@sxfireplace.store before ordering for an estimated delivery time.

The more specific delivery estimate displayed at checkout applies to the order.

All delivery times are estimates and are not guaranteed. Customs inspections, port congestion, severe weather, peak-season demand, public holidays, carrier delays, and local delivery conditions may extend the delivery time.

1. DUTIES, TAXES, AND CUSTOMS

Unless duties or taxes are expressly displayed and collected at checkout, product prices and shipping charges do not include:

• Import duties.

• VAT or GST.

• Customs brokerage fees.

• Customs inspection fees.

• Other destination-country government charges.

The recipient is responsible for applicable destination-country duties and taxes and for providing any information or documentation required for customs clearance.

Refusal to pay applicable import charges may result in the shipment being returned, delayed, stored, or disposed of by the carrier or customs authority. Any resulting costs may be deducted from an eligible refund where permitted by law.

1. ADDITIONAL AND EXCEPTIONAL CHARGES

Unless specifically stated otherwise, standard shipping charges do not include:

• Unloading, installation, or assembly services.

• Crane, lifting, or special handling services.

• Customs inspection, storage, or demurrage charges.

• Remote-area delivery surcharges.

• Exceptional charges for oversized cargo.

• Exceptional handling for individual pieces weighing more than 50 kg.

If we become aware of an additional charge before dispatch, we will contact the customer for confirmation before proceeding.

1. PACKAGING AND FUMIGATION

Our standard export packaging does not use solid wood that requires fumigation. Therefore, no separate fumigation fee is included for standard shipments.

If a special order requires regulated wooden packaging, we will confirm the required documentation and any additional costs before shipment.

1. TRACKING INFORMATION

Tracking information will be provided when available.

International shipments may initially use an ocean-freight reference or bill of lading. Local-carrier tracking may become available after the shipment arrives in the destination country.

Tracking information may not update continuously while a shipment is in international transit.

1. DELIVERY REQUIREMENTS

Customers are responsible for providing:

• A complete and accurate delivery address.

• A valid telephone number and email address.

• Any tax number, identification information, or documentation required for customs clearance.

• A delivery location accessible for the size and weight of the ordered product.

We are not responsible for delays or additional charges caused by incorrect or incomplete customer information.

If a shipment is returned because the address was incorrect, delivery was repeatedly refused, or required customs information was not provided, additional shipping charges may apply.

1. DAMAGED SHIPMENTS

Please inspect the outer packaging when the shipment is delivered.

If there are visible signs of damage:

• Photograph the outer packaging before opening it.

• Photograph or record the product and damaged areas.

• Keep the original packaging and shipping labels.

• Do not install or use the damaged product.

• Contact info@sxfireplace.store promptly and provide your order number and evidence of the damage.

Returns and refunds for transit damage are handled according to our Refund Policy.

1. DELIVERY DELAYS

Delivery dates are estimates rather than guarantees.

We are not responsible for delays caused by events outside our reasonable control, including customs inspections, port congestion, carrier disruption, severe weather, natural disasters, strikes, government restrictions, public holidays, or incorrect recipient information.

If a shipment experiences a significant delay, contact us so that we can request an update from the logistics provider.

1. ORDER CHANGES AND CANCELLATIONS

Contact info@sxfireplace.store as soon as possible if you need to change or cancel an order.

We cannot guarantee that changes or cancellations can be accepted after production, packing, or shipping has begun.

Custom and made-to-order products may not be cancelled after production begins.

1. CONTACT US

For shipping questions, special delivery requirements, custom products, or large-quantity orders, please contact:

Yangzhou Shunxin Intelligent Technology Co., Ltd.
(扬州舜鑫智能科技有限公司), trading as SXFireplace

Email: info@sxfireplace.store
Phone / WhatsApp: +86 189 1214 7853

Business hours: Monday–Saturday, 9:00–18:00 (China Standard Time, UTC+8)