Welcome to SXFireplace! Based in China, our factory specializes in providing premium fireplaces and home heating products, dedicated to bringing warmth and comfort to every household.

Beyond our core heating products, our business scope also encompasses the custom manufacturing of any stainless steel products. All of our items are available for complete customization. Whether you require fireplaces of different sizes and types, or specific stainless steel fabrications, please feel free to contact us, and we will tailor them to your exact needs.

We also warmly welcome international distributors to establish long-term partnerships with us and explore the market together.

For custom fireplace orders or more product information, please contact us via:

Email:liangzifeng3217@outlook.com

Ordering & Payment

• Please read the product details page carefully before placing an order to confirm the specifications, color, and quantity.
• We support multiple payment methods, and all transactions are processed through secure, encrypted channels.
• Once an order is submitted, please complete the payment within the specified time frame. Unpaid orders will be automatically canceled upon timeout.

Production Lead Time

• After order confirmation, we require approximately 15-20 days for production (depending on the order volume) before shipment can be arranged.
• For customized orders, the actual production time may vary due to the complexity of the craftsmanship. We will communicate this with you in advance.

Shipping Information

• After dispatch, delivery times will vary by region. Please refer to the actual tracking information for updates.
• Large items (such as main fireplace units) may require additional shipping time, and we will notify you in advance.

Return & Exchange Policy

• If there are quality issues, you may apply for a return or exchange within 7 days of receiving the product.
• Returned or exchanged items must be kept in their original packaging in perfect condition, without affecting their resale value.
• Returns requested for personal reasons (e.g., change of mind, ordering the wrong item) will incur shipping costs borne by the buyer.